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Complaints Policy

We aim to make your experience at Circle Dental as pleasant as possible

However, should you have any complaints, please contact the practice on 0161 7482605 or email circledental@live.co.uk and we will be able to deal with your complaint and talk you through our dental complaints procedure.

Further Information

If you are unhappy with the way we deal with your complaint then you can contact:

NHS England
PO Box 16738
Redditch,
B97 9PT

Electronically using NHS England’s email address england.contactus@nhs.net

Please write ‘For the attention of the Complaints Manager’ in the subject line.

By telephone: 0300 311 22 33
(Monday to Friday 8am to 6pm, excluding English Bank Holidays). Your complaint will be noted and passed to the Complaints Manager).

Patient Confidentiality

We take patient confidentiality extremely seriously and all personal information is treated in the strictest confidence. Only members of staff have access to patient information. All our patient records are securely stored at our practice to ensure that any patient information is only accessed as part of your treatment. No information will ever be released to a third party without your express permission. We have a strict confidentiality policy. To see a copy of this policy, or if you would like further information regarding your rights to view your patient records, please contact us.

You can find the GDC website at www.gdc-uk.org

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